When you entered a race you had the option to protect your entry against cancellation and accepted the terms and conditions of entry. If you chose not to protect your entry, we understand that there can be many reasons why you can no longer take part, which could be outside of your control, and like us you may have incurred other costs relating to the weekend, where no refunds can be given for cancellation, in these circumstances you may still claim a partial refund if you cancel your entry before your race pack is processed.
PROTECTED ENTRY REFUNDS
New for 2021, when you enter a race you have the option to Protect Your Entry again cancellation. For a small fee (Half Marathon from just £5.00 or the Mini Marathon/Mile Challenge from just £1.50) your race is fully protected which means you are guaranteed a full refund on your race entry if your entry is cancelled for whatever reason. This protection gives you the right to cancel your entry at any time up to two weeks before the weekend itself (for 2021 a request must be received no later than the start date and time for the race you entered). A protected entry also gives you peace of mind that if the event is postponed and you can’t make the new date or if the event is cancelled for whatever reason, at any time including on the day itself, you can claim a full refund on your race entry.
Refund payments for Protected Entries will normally be issued within 7 days of receipt of confirmation; however, there may be some delay in busy times close to race day.
NON-PROTECTED RACE ENTRY REFUNDS
If you chose not to Protect Your Entry, we will offer a partial refund if you cancel your entry before we start to process your race pack. Due to the volume of race packs, this process is done over three batches, starting in July. Therefore, the date your race pack is processed may not be the same as a friend’s. To find out if your race pack is being processed please go to your profile to see if your entry has been locked and cannot be amended. If it has not been locked, you can apply for a £15 refund off your Half Marathon entry or £5 off your Mini Marathon entry by emailing email@example.com
If your race pack process has been started, we will offer you £5 off your entry to the following years Half Marathon if you notify us and return your race bib including chip before race day. This is the same offer you would have received on the day if you'd run the race and must be used by the deadline on your discount confirmation email.
Discounted or free entries cannot automatically be exchanged for a refund or deferred to another year. These will be treated on an individual basis upon receipt of your email.
Non-Protected refund payments will normally be issued within 14 days of receipt of confirmation; however, there may be some delay in busy times close to race day.
In the unlikely event that the organiser has to postpone or cancel the race for whatever reason, runners will be emailed information detailing any additional options, which may be available to them.
Please note if you apply for a deferral or entry refund (Protected Entry or Non-Protected Entry) and have received any merchandise purchased you will not receive a refund for these items unless they are faulty or damaged and you return them unused, in the same condition as they arrived with a written notice of the defect.
If you apply for a deferral or refund (Protected Entry or Non-Protected Entry) and have not received any merchandise purchased, you will either receive your merchandise in the post, a refund for your merchandise or it will be deferred with your race entry. At the sole discretion of the race organiser, you will be notified when your deferral/refund has been processed.
Unlike many mass participation races we offer a very generous deferral policy if you are injured and cannot take part. If your deferral request is confirmed your race entry to the following year will be FREE of CHARGE.
To apply for a deferral please complete the Deferral Request Application form on our website.
Protected Entries – If you Protected Your Entry your deferred entry will be covered, which means you are still guaranteed a full refund on your race entry if your deferred entry is cancelled for whatever reason. This protection gives you the right to cancel your entry at any time up to two weeks before the weekend itself (for 2021 a request must be received no later than the date and start time of the race you entered). A protected entry also gives you piece of mind that if the event is postponed and you can’t make the new date or if the event is cancelled for whatever reason, at any time including on the day itself, you can claim a full refund on your race entry.
Once a Non-Protected Entry deferral request has been accepted they are non-refundable.
Deferred entries are non-transferable and can only be deferred to the following year's race and cannot be rolled over to another year. Please note car parking and some other items cannot be deferred; in most cases, these are non-transferable and non-refundable.
TRANSFERRING TO ANOTHER RUNNER
As your entry is linked to your profile, you are unable to transfer it to another runner.
We can transfer your entry to another person provided that your race pack has not been processed. In order to do this please email firstname.lastname@example.org with all of the new runner's information, together with proof of your purchase.
Please note that this will not be possible once the race pack has been issued and under no circumstances can race bibs be swapped after this stage.
Entries cannot automatically be transferred from one Event to another. If you are unable to attend an Event and would like your entry transferred to another please contact the team at email@example.com with your request. Each request is individual and as such will be assessed on an individual basis.
Duplicate entries made in genuine error will be refunded in full. However, we reserve the right to cancel all duplicate entries without refund if we have reason to believe that duplicate entries have been deliberately made with the intention of re-sale.