The minute you enter one of our races part of your entry fee goes to the taxman for VAT, administration costs and banking charges to process your entry and payment.
The costs associated with this event start accruing even before the event date is announced and the requirement to commit expenditure year round to the organisation of an event on a single day is the reason why most race terms and condition are no refunds. Whilst we may not be able to offer a full refund on all items we believe we have set out a varied selection of options available to our runners, which are covered below. If you have a query which is not covered here please email firstname.lastname@example.org
IF YOU CAN NO LONGER TAKE PART (NOT THROUGH INJURY)
We understand that there can be many reasons why you can no longer take part, which could be outside of your control. Most races do not offer any form of refund in these circumstances and like them we are also unable to offer a refund on all items. However, in fairness to all of our runners you can choose from one of the following options:
- Request to defer your entry to the following year for an administration fee of £5. Please note some items cannot be deferred; in most cases, these are non-transferable and non-refundable, once we receive your request we will email you details of any other items you have purchased and whether they will be refunded or deferred. Complete the application form here.
- Request to transfer your entry to another runner for a £10 fee, paid by the new runner. Please see "TRANSFERRING TO ANOTHER RUNNER" below for more details.
WITHDRAWALS DUE TO INJURY
Unlike many mass participation races we offer a very generous deferral policy if you are injured and cannot take part. To request a deferral due to injury your request must be supported by a Doctor’s or Physio note.
Once we receive your supporting documents we will assess your eligibility and email you our decision, if your deferral request is confirmed your race entry to the following year will be FREE of CHARGE.
Once an Entry deferral request has been accepted they are non-refundable. Deferred entries are also non-transferable and can only be deferred to the following year's race and cannot be rolled over to another year. Please note some other items cannot be deferred; in most cases, these are non-transferable and non-refundable, this will be clear on the Deferral Request Application form so please take the time to read this information before completing your request. You can access the application form here.
WHAT IF THE RACE IS CANCELLED
We reserve the right to postpone or cancel the race due to unforeseen or unavoidable circumstances outside of our control. If this happened all runners will receive notification by email including more details on the following options available to you:
- Your entry will automatically be transferred to the equivalent Virtual event. Once complete you’ll receive your medal and a 50% discount off the following year’s event. If you are unable to take part in the Virtual Event and you have not received your race bib, you can request one of the following:
- Defer your entry to the following year free of charge; or
- Transfer your entry to another runner for a £10 fee, paid by the new runner.
Please note any additional items you purchased such as T-shirts, iTAB, race pack delivery etc. cannot be deferred or transferred; in most cases these are non-refundable. Details of how these items will be processed will be on the notification email sent to all runners.
Discounted or free entries cannot automatically be transferred or deferred to another year. These will be treated on an individual basis upon receipt of your email.
TRANSFERRING TO ANOTHER RUNNER
As your entry is linked to your profile, you are unable to transfer it to another runner. If you would like to transfer your entry to another runner we can administer this for you for a charge of £10 (paid by the new runner), provided that your race pack has not been processed, please email email@example.com with the new runner's full name, email and mobile number, together with your full name, your order number and order email confirmation.
Any additional items you purchased such as T-shirts, iTAB, race pack delivery etc. cannot be transferred to another runner; in most cases these are non-refundable, however once we receive your request we will email you details of any other items you have purchased and whether they will be refunded or sent to you.
Please note that this will not be possible once the race pack has been issued and under no circumstances can race bibs be swapped after this stage.
TRANSFERRING TO ANOTHER GOLDLINE EVENT
Entries cannot automatically be transferred from one Event to another. If you are unable to attend an Event and would like your entry transferred to another please contact the team at firstname.lastname@example.org with your request. Each request is individual and as such will be assessed on an individual basis. An administration fee of £5 will be payable to complete the transfer.
Any additional items you purchased such as T-shirts, iTAB, race pack delivery etc. cannot be transferred; in most cases these are non-refundable, however once we receive your request we will email you details of any other items you have purchased and whether they will be transferred or sent to you.
Duplicate entries made in genuine error will be refunded in full. However, we reserve the right to cancel all duplicate entries without refund if we have reason to believe that duplicate entries have been deliberately made with the intention of re-sale.
We hope that you will be really pleased with your purchase, however if you’re not, for whatever reason, please email us and tell us why and we will do what we can to put it right for you. If an item is faulty or damaged please return it unused, in the same condition as it arrived with a written notice of the defect, subject to the fault or damage and availability we will either send you a new item in the post or refund the item.
Merchandise purchased with your entry will not automatically defer if you apply to defer your entry, for example if items purchased have already been sent to you. However if your entry has been transferred or deferred and you have not received any merchandise you purchased, you will either receive your merchandise in the post, a refund or the items may be transferred or deferred with your race entry.
Race pack postage is not included within deferrals, if you wish to have your race pack posted to your home then please add postage when you enter, as it cannot be added later.
Please note - if you booked a Medal, Goody Bag & Finisher T-Shirt entry, this is your race entry; the goody bag and its contents are not additional merchandise and therefore are not subject to any merchandise refund terms.
At the sole discretion of the race organiser, you will be notified when your deferral/transfer has been processed.