Cancellation, Deferral and Refund Policy
The minute you enter the Ikano Bank Robin Hood Marathon Events we start to incur administration costs and banking charges to process your entry and payment. We will also incur charges to administer a cancellation and give you a refund, which is why most races terms and condition are no refunds, including ours.
When you entered our race you accepted the terms and conditions which included a no refund policy. However, we understand that there can be many reasons why you can no longer take part, which could be outside of your control, and like us you may have incurred other costs relating to the race over and above your race entry, where no refunds can be given for cancellation in these circumstances.
Race Entry Refunds
We value your entry and in fairness to anyone who can't take part for whatever reason we will offer a partial refund if you cancel your entry before we start to process your race pack. Due to the volume of race packs, this process is done over three batches, starting early August. Therefore, the date your race pack is processed may not be the same as a friends. To find out if your race pack is being processed please go to the Amend Your Entry page on the website. Log in and it will tell you if your race pack is underway. If it's not you can apply for a £15 refund off your Half Marathon entry or £5 off your Ikano Bank Mini Marathon entry by emailing firstname.lastname@example.org
If your race pack process has been started we will offer you £5 off your entry to the following years Half Marathon if you notify us and return your race bib including chip before race day. This is the same offer you would have received on the day if you'd run the race and must be used by the deadline on your discount confirmation email.
Discounted entries can only be claimed for the following year's race, they cannot be exchanged for a refund or rolled over to another year.
Refund payments will normally be issued within 14 days of receipt of confirmation, however there may be some delay in busy times close to race day.
Please note if you apply for a deferral or entry refund and have received any merchandise purchased you will only receive a refund for these items if you return them unused and in the same condition as they arrived.
Faulty or damaged merchandise will be replaced on receipt of the returned items and written notice of the defect.
Unlike many mass participation races we offer a very generous deferral policy if you are injured and cannot take part. If your deferral request is confirmed your race entry to the following year will be FREE of CHARGE.
To find out more complete the Deferral Request Application form on our website.
Deferred entries can only be deferred to the following year's race and cannot be rolled over to another year.
Transferring to another runner
You can amend your entry at any time up to the point where Goldline Events have downloaded your data and the process of sending your race pack is underway. Simply go to the Amend Your entry page on the website. Information which can be amended includes your postal address, contact number, emergency contact and finisher time.
You may also transfer your entry to another person, however please note if the name fields are changed all fields will automatically be cleared, you must enter each field with the correct information for the new entrant before the change is accepted.
Entries cannot automatically be transferred from one Event to another. If you are unable to attend an Event and would like your entry transferred to another please contact the Goldline Events team with your request. Each request is individual and as such will be assessed on an individual basis.
Duplicate entries made in genuine error will be refunded in full. However, we reserve the right to cancel all duplicate entries without refund if we have reason to believe that duplicate entries have been deliberately made with the intention of re-sale.
We reserve the right to refuse a refund or cancel your entry, including duplicate entries.